Pick the broker your ticket is about.
Tickets are routed and tracked separately per broker so the right team picks them up.
A single intake. Tracked end to end.
Account setup, funding, platform questions, and transfers all route through one secure form. You receive a tracking ID the moment you submit, and an email confirmation follows.
- Categorised intake for accurate routing
- Tracking ID issued on every submission
- Email confirmation sent immediately
Set up your account in four steps.
A clean onboarding flow with no paperwork detours.
Create your account
Sign up with a streamlined onboarding flow.
Verify your identity
Standard KYC keeps your account safe.
Fund your account
Multiple deposit methods including cards and bank.
Connect MT4 or MT5
Link your trading platform in one tap.
Built for traders who demand more.
Withdrawals handled by a dedicated team
Requests are processed in order through a specialist desk.
Copy trading available in platform
Follow experienced traders directly inside MT4 and MT5.
Segregated client accounts
Client funds are held in segregated accounts at tier banks.
Human support
Real people on the other end of every ticket.
Answers, kept minimal.
Open the ticket form, pick a category, describe the issue, and add your contact details. A tracking ID is issued on submission.
Yes. Every submission generates a tracking ID and an email confirmation. Updates are sent to the same email.
Use it to request a movement of funds between your PRIME COMMUNITY accounts or to update account details on file.
Your name, email, a short description of the issue, and your PRIME COMMUNITY account ID where applicable.
Submissions are transmitted over an encrypted connection and are used only to handle your request.